Privacy Policy

Last updated: November 1, 2026

Coveru ("we", "us") is an Indonesian e-commerce company selling phone cases and mobile accessories through our storefronts on TikTok Shop and Shopee, operated from lojabenac.com. This policy explains how we handle personal data connected to our business.

Data we process

• Order data received from the marketplaces where we sell (TikTok Shop, Shopee): customer name, shipping address, phone number, ordered items, and order status — needed to pack and deliver purchases.
• Internal staff data for employees who use our internal management systems (name, work account, role).
• Communication data when you contact us by email.

Why we process it

• To fulfill and deliver orders, including passing shipping details to courier partners.
• To provide customer service and handle returns or refunds through the marketplace platforms.
• To keep business records required for accounting, tax, and legal purposes.

Who we share it with

We do not sell personal data. Order and shipping information is shared only with courier companies to deliver packages, with the marketplaces (TikTok Shop, Shopee) that host our storefronts, and with authorities where required by law.

Retention

Order and transaction records are kept as long as required for business, accounting, and legal purposes, then deleted or anonymized.

Cookies

Our public website does not use tracking cookies or advertising trackers. Our internal management system uses a session cookie strictly for employee login.

Your rights & contact

If you have questions about your data, or wish to request access to or deletion of your personal information, contact us at [email protected].