Return policy

Thank you for shopping with LojaBenac!

We offer a refund and/or exchange within the first 7 (seven) days of your purchase. If 07 (seven) days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition in which you received it.

  • The item must be in the original packaging.

  • To complete the return, we require a receipt or proof of purchase.

  • We only offer refunds for items sold at normal price, sale items cannot be returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged..

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

  • If you haven't received a refund yet, check your bank account first. 

  • If you have already done this and have not received your refund, please contact us.


  • You will be responsible for paying the shipping costs to return the item.

  • Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund.

  • Depending on where you live, the time it may take for your product to reach you may vary.

  • Please note that we cannot guarantee that we will receive your returned item.